Archive for July, 2008

Q&A - Problem Team

Published July 21st, 2008

Q: I was just promoted to be a manager over a problem team. Where do I start?
A: Initially, you need to become more familiar with the situation before just going in and changing things. If you start by arbitrarily changing policies or procedures, you may only be treating the symptoms of a bigger [...]

Goals

Published July 1st, 2008

Employees often need help to achieve goals. Many years ago, I was asked by my boss to interview several of the employees where I worked. It was his way of training me how to be a supervisor. It went well as I reviewed the questions they had answered on the form from [...]