Q&A - Problem Team

Q: I was just promoted to be a manager over a problem team. Where do I start?
A: Initially, you need to become more familiar with the situation before just going in and changing things. If you start by arbitrarily changing policies or procedures, you may only be treating the symptoms of a bigger [...]

Q&A - Replacing a Key Employee

Q: A key employee is leaving the office. I know he won’t be able to completely train a replacement on everything he knows within the next few weeks. How do I get as much information from him as possible before he goes?

A: There is no perfect way to get all of the information [...]